Privacy Policy

We may collect your name, phone number, age, gender, location, payment details, consultation preferences, messages, uploaded reports or images, symptoms, medical history, allergies, medication details, and other information you choose to share during a consultation.

We may also collect technical information such as device details, browser type, IP address, website usage data, referral source, and interaction logs to keep our website and services reliable.

We use your information to connect you with doctors, deliver consultations, process payments, share prescriptions or follow-up guidance, provide support, improve service quality, prevent misuse, and comply with legal or regulatory obligations.

We may use non-identifiable, aggregated insights to understand service performance, common health queries, response times, and user experience trends.

Medical information you share is used for consultation and care-related purposes. It may be viewed by doctors, authorized support staff, and service providers who need access to help deliver the consultation.

Please avoid sharing information that is not relevant to your consultation. If you are contacting us on behalf of another person, make sure you have their consent to share their information.

We do not sell your personal information. We may share information with doctors, payment providers, technology vendors, communication platforms, analytics providers, legal authorities, or professional advisors when needed to provide services, operate safely, or comply with law.

Because consultations are conducted over WhatsApp, your use of WhatsApp is also governed by WhatsApp's own terms and privacy practices.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no digital service can guarantee absolute security, especially when information travels through third-party networks or messaging platforms.

We retain information for as long as needed to provide services, maintain consultation records, resolve disputes, improve safety, meet legal obligations, and support legitimate business purposes. Retention periods may vary depending on the type of information and applicable requirements.

You may contact us to request access, correction, or deletion of your personal information, subject to identity verification, medical record requirements, legal obligations, and legitimate service needs.

You can choose not to provide certain information, but this may limit our ability to connect you with a doctor or complete a consultation safely.

Our website may use cookies, similar technologies, or analytics tools to understand traffic, improve performance, remember preferences, and measure service usage. You can manage cookies through your browser settings.

Consultations for minors should be initiated by a parent or legal guardian. We do not knowingly collect information from children without appropriate guardian involvement.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of Saahayak after an update means you acknowledge the revised policy.

For privacy questions or requests, contact us at connect@saahayak.com or through WhatsApp at +91 95216 97717.